1. Introduction

Welcome to FixPartHub, operated by Shenzhen Buddhist Trading Co., Ltd.. We value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website (fixparthub.com) and purchase our industrial power tool replacement parts and professional hardware tools.

By accessing or using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Information We Collect

When you visit FixPartHub, make a purchase, or attempt to make a purchase, we collect certain types of information to process transactions and improve your user experience:

• Personal Identity & Contact Data: Name, billing address, shipping address, email address, and phone number.
• Financial Data: Payment details processed securely through our authorized payment gateways (e.g., PayPal, Stripe). We do not store your raw credit card numbers on our servers.
• Device & Log Data: IP address, browser type, time zone, reference/exit pages, cookie information, and how you interact with our product grids and categories.

3. How We Use Your Information

We use the collected information primarily to fulfill the core operations of our global hardware distribution:

• Order Fulfillment: Processing payments, arranging for international shipping, providing tracking numbers, and issuing invoices/order confirmations.
• Customer Support: Responding to your technical compatibility inquiries, handling 30-day returns, and resolving parts matching issues.
• Risk Mitigation: Screening orders for potential risk or fraud to secure our e-commerce environment.
• Marketing Communications: Providing you with targeted updates, promotional offers, or news related to our hardware solutions, subject to your opt-in preferences.

4. Sharing Your Personal Information

We share your Personal Information with trusted third-party service providers to assist us in operating our store and executing worldwide logistics:

• Infrastructure Providers: We use WordPress and WooCommerce to power our online e-commerce infrastructure.
• Logistics and Delivery Channels: Your shipping details are shared directly with global shipping carriers and logistics networks to execute rapid physical dispatch to your jobsite or repair workshop.
• Legal Compliance: We may disclose your information to comply with applicable laws, respond to legal subpoenas, or protect our operational rights and safety.

5. Data Retention & International Transfers

When you place an order through FixPartHub, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Please note that your information may be transferred outside of your region (including to servers located globally) to ensure seamless supply chain data management, inventory synchronization, and international dispatch operations.

6. Your Legal Rights (GDPR / CCPA)

Depending on your geographic location (such as the European Union or California), you may possess specific legal rights regarding your personal data, including:

• The right to access the personal information we hold about you.
• The right to request the correction of inaccurate hardware acquisition records.
• The right to request the complete erasure of your personal details from our active distribution databases.

To exercise any of these technical data rights, please contact our administrative desk using the contact details provided below.

7. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a technical complaint, please reach out to our team directly: